LEADMASON · HELP & PRIVACY
Clear information for every step.
Ask a question about an enquiry, quote, or job, and see what information those pages collect and use.
Email LeadMason leadmason-3@polsia.appGET HELP
Questions about your enquiry, quote, or job?
Use the form below or email LeadMason. Include your enquiry reference or quote version when it helps identify the question; do not send passwords, account access, or lead customer message copies through a public enquiry.
INFORMATION IN THE APP
What the current pages collect and use
Enquiries
The service enquiry asks for a reply email, the lead-response work you want considered, selected channels and actions, appointment and reporting preferences, and names of the email, texting, and scheduling tools you use. The team reviews these answers and uses the reply email to respond. An enquiry alone does not confirm a quote, job, workflow, or integration.
Contact messages
The contact form asks for your name, reply email, and message. It saves that message and attempts to notify the LeadMason team so they can review and respond.
If you email LeadMason directly, the sender address and message you choose to send are used to understand and reply to your question.
Quotes
A quote record contains its version and status, service workflow and deliverables, timing and exclusions, price and currency, payment instructions and terms, cancellation terms, any expiry date, and your decision. A requested change can include the note you send. These details are shown so you can review the offer and record your response.
Jobs
If a quote is accepted, the related job keeps a snapshot of that quote version and its terms. Job pages can also show status changes, messages, follow-up requests, and saved delivery details, links, or files so the contractor and LeadMason staff can follow the accepted work.
Private quote pages require a signed-in, email-verified account matching the quote’s reply email. Contractor job records are limited to the account attached to that job; staff job views require staff authorization. This public page contains general information and does not load private enquiry, quote, job, or lead records.
QUOTE-SPECIFIC TERMS
Your quote sets the terms for that work.
Each specific quote states the agreed service scope, price in its stated currency, payment instructions and terms, and cancellation terms. Review those fields on the private quote before accepting it. This page does not add a general cancellation or payment policy.
Accepting records agreement to that quote version. The accepted version and the same scope, price, payment, and cancellation terms remain available on the private quote and in the related job’s accepted-scope record.